Shipping and Delivery

We aim to process and dispatch all orders as quickly as possible. The shipping methods, prices and estimated delivery times available to you depend on the destination country and are displayed during checkout.

Where We Deliver

We deliver to the countries available for selection at checkout.

Before completing your purchase, you will be shown the available shipping options, applicable prices and estimated delivery times for the selected country. This allows you to see the complete shipping cost before confirming the order.

Free shipping may be available in selected markets when an order reaches a specified value. If a free shipping threshold applies, it will be displayed in the shopping cart and during checkout.

Order Processing and Dispatch

Orders are normally dispatched within 1–3 business days after we receive them.

We aim to dispatch orders placed before 12:00 noon on a business day on the same day.

Dispatch may take longer during sales and promotional campaigns, around public holidays, during periods with a high volume of orders, or when one or more products are shipped from a remote warehouse.

Estimated Delivery Times

Delivery time is calculated from the date on which the order is dispatched, rather than from the date on which it was placed.

The delivery time depends on the destination country and the shipping service selected. The estimated delivery time displayed during checkout is the estimate applicable to your order.

All stated delivery times are estimates. Auto Glanz Europe is not liable for delays caused by the carrier, weather conditions or other circumstances outside our control. However, we will assist you in locating and following up on a delayed shipment.

Carriers

Your order will normally be sent using the carrier selected during checkout.

We reserve the right to use another carrier if we consider that doing so will provide a more suitable or reliable delivery of your order.

Large, heavy or bulky products, including containers holding 20 or 25 litres, may need to be delivered as freight. Freight shipping may have a different price. Where this applies, the shipping method and cost will be shown at checkout before payment.

Freight deliveries are made to the home or business address provided with the order. The shipment may be left at the address even if nobody is present to receive it.

Tracking

A tracking number is created when your order is registered with the carrier.

Please note that the tracking information may not show any movement until the parcel has been packed, collected and scanned by the carrier. There may therefore be a delay between receiving the tracking number and seeing the first tracking update.

An order may have more than one tracking number if it is divided between several parcels or dispatched from multiple warehouses.

If you have not received a tracking number within 24 hours of placing your order, please contact our customer service so that we can investigate it.

Home and Business Delivery

When delivery to a home or business address is selected, someone should be available to receive the parcel during the carrier’s delivery window.

Many carriers allow you to authorise delivery without a signature, for example by asking the carrier to leave the parcel at the door. This authorisation must be arranged directly with the carrier.

If nobody is available and permission to leave the parcel has not been provided, the parcel will normally be redirected to the nearest parcel shop. If redirection is not possible, the parcel may be returned to us.

Parcel Shop Delivery

The carrier will normally send you a message when your parcel is ready for collection.

We recommend monitoring the tracking information as well, as Auto Glanz Europe cannot be held responsible if an SMS, email or other notification from the carrier does not reach you.

Parcels that are not collected within the carrier’s collection period will be returned to us and treated as a withdrawal from the purchase. Please see our Returns and Refunds Policy for information about how this affects your refund.

Restrictions on Chemical Products

Certain chemical products are classified as dangerous goods for transport.

This classification may restrict the available shipping methods and, in some cases, the countries or areas to which the products can be delivered.

Any shipping restriction affecting products in your shopping cart will be displayed during checkout.

Damaged Parcels and Missing Products

Please inspect the parcel and its contents when you receive your order.

If the parcel has been damaged during transport or one or more products are missing, contact us at info@auto-glanz.eu as soon as possible and no later than seven days after delivery.

Please include photographs of both the packaging and the affected products. This information allows us to submit a claim to the carrier and arrange a replacement as quickly as possible.

Questions

If you have any questions about shipping or delivery, please contact us at info@auto-glanz.eu.

Last updated: 15 September 2026