Privacy Policy

This Privacy Policy explains how Auto Glanz Europe collects, uses, stores and shares your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

Our online store is powered by Shopify, which processes certain personal information to enable us to provide and improve our services.

Personal Information We Collect

The information we collect depends on how you interact with our website and services. It may include:

  • Your name, billing address and delivery address.

  • Your email address and telephone number.

  • Payment and transaction information.

  • Information about the products you view, add to your basket, purchase, return, exchange or cancel.

  • Account information, preferences and settings.

  • Information you provide when contacting customer service.

  • Technical information, such as your IP address, browser, device and network connection.

  • Information about how you use and navigate our website.

We may receive this information directly from you, automatically through the website and cookies, or from Shopify, service providers and other business partners.

How We Use Your Personal Information

We process your personal information where necessary to provide our services, fulfil our agreement with you and operate our business.

This includes using your information to:

  • Process payments and fulfil orders.

  • Arrange delivery and handle returns, exchanges and complaints.

  • Create and manage your customer account.

  • Provide customer service and respond to your enquiries.

  • Remember your preferences and improve your shopping experience.

  • Prevent fraud and maintain the security of our website and services.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where permitted by law or where you have given your consent.

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link included in the email. You may still receive non-promotional messages concerning your account or orders.

Sharing Your Personal Information

We may share your personal information with companies that help us operate our website and provide our services. These may include:

  • Shopify.

  • Payment providers.

  • Shipping carriers and fulfilment partners.

  • IT, hosting and cloud-storage providers.

  • Customer service and data-analysis providers.

  • Marketing and advertising partners where permitted by law.

  • Other professional service providers acting on our behalf.

We may also disclose personal information when you ask us to do so, give your consent, or use a service that requires information to be shared with a third party.

Information may also be disclosed where required by law, in connection with legal proceedings, to protect our rights or the rights of others, or as part of a merger, restructuring, sale or other business transaction.

Third parties that process personal information are responsible for handling it in accordance with applicable data protection legislation and their own privacy policies.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of our website to provide and improve the services used by our store.

Information submitted through our website may therefore be shared with Shopify and relevant service providers. Some of these recipients may be located outside the country in which you live.

Shopify may also process information about your interactions with our store and other merchants to provide enhanced features and personalised services. In these situations, Shopify may be responsible for responding to requests relating to its processing of your information.

Further information about Shopify’s processing of personal information is available in Shopify’s Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, analyse how the website is used, improve our services and provide relevant marketing.

Further information about the cookies used on our website and the choices available to you can be found in our cookie settings.

Retention of Personal Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.

The retention period depends on factors such as whether the information is needed to fulfil an order, maintain a customer account, provide our services, comply with legal and accounting obligations, resolve disputes or enforce our agreements and policies.

When personal information is no longer required, it will be deleted or anonymised in accordance with applicable legislation.

Security

We use appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no security system is completely secure, and we cannot guarantee absolute security. You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for keeping your login information secure and should not share your password or other access details with anyone.

International Transfers

Your personal information may be processed or stored in countries outside the country in which you live.

If personal information is transferred outside the European Economic Area or the United Kingdom, we use recognised safeguards where required. These may include adequacy decisions or approved standard contractual clauses.

Your Rights

Depending on where you live and subject to applicable legal limitations, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of certain processing activities.

  • Object to certain types of processing.

  • Receive a copy of your information in a portable format.

  • Request that information be transferred to another organisation where applicable.

  • Withdraw your consent where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

We may need to verify your identity before processing a request. We will respond within the period required under applicable data protection legislation.

Children’s Personal Information

Our services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of majority.

A parent or guardian who believes that a child has provided us with personal information may contact us to request that the information be deleted.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Complaints

If you have concerns about how we process your personal information, please contact Auto Glanz Europe customer service.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations.

When the policy is updated, the revised version will be published on this website together with a new “Last updated” date.

Contact

If you have questions about this Privacy Policy, the way we process your personal information or your data protection rights, please contact Auto Glanz Europe customer service.

For the purposes of applicable data protection legislation, Auto Glanz Europe is the data controller for the personal information described in this Privacy Policy.

Last updated: 18 September 2026