Refund & Return Policy

Right of Withdrawal

If you are a consumer, you have 14 days to withdraw from your purchase without giving a reason.

The period runs from the day you receive the goods. If you ordered several items in one order and they are delivered separately, or an item is delivered in several batches, the period runs from the day you receive the last item or batch. If the deadline falls on a public holiday or a weekend, it extends to the following business day.

How to Withdraw

Tell us before the 14 days are up in a clear statement. The simplest way is to use our email info@auto-glanz.eu.

You must notify us within the 14-day period. You then have a further 14 days to send the goods back.

Return shipping costs are shown in the return portal, or we will tell you what they are when you contact us. Unless we state otherwise, you are responsible for the cost of returning the goods.

The Condition of the Goods

You may handle the goods only to the extent needed to establish their nature, characteristics and how they work — roughly what you would be able to do in a shop. You may unpack an item, assemble it and see whether it fits.

You may not open or break the seal on containers of liquid product. Doing so goes beyond what is needed to establish how the product works, and the product can no longer be resold.

If the value of the goods is reduced because you handled them more than this, we will deduct the reduction in value from your refund. In some cases, the reduction may amount to the full price of the item.

Return the goods in their original packaging and protect that packaging with an outer box during transport. Pack the parcel so that it can survive a fall of approximately one metre.

Where to Send Returns

CarCare Freaks ApS
Nåbyvej 10
4160 Herlufmagle
Denmark

Include a copy of your order confirmation or other proof of purchase. Keep your proof of postage and any tracking number, as you are responsible for the parcel until we receive it.

We do not accept parcels sent cash on delivery.

Refunds

We will refund you once we have received and inspected the returned goods. The refund will be made no later than 14 days after you informed us that you were withdrawing from the purchase, provided that we have received the goods or proof that you have sent them.

We refund the amount to the same payment method used for the purchase. We cannot issue a refund to a different account or as a gift card.

The refund covers the amount paid for the goods as well as the standard delivery cost of the original order. If you selected a more expensive delivery method than our standard delivery option, only the standard delivery cost will be refunded.

If you return only part of an order, the original delivery cost will not be refunded.

What the Right of Withdrawal Does Not Cover

• Goods made to your specifications or clearly personalised.

• Sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery.

• Purchases made in the course of a trade, business or profession. See “Business Customers” below.

Uncollected Parcels

If you do not collect a parcel from a parcel shop within the carrier’s deadline, it will be returned to us and treated as a withdrawal from the purchase.

We will refund you, less the actual cost we incur for the return shipment. The deducted amount will be stated on your refund.

If you would like the order to be sent again, please contact us, and we will arrange it.

Faulty Goods

Returning a faulty product is not the same as withdrawing from a purchase.

As a consumer, you have a two-year legal guarantee of conformity under EU law. Where a complaint is justified, we will refund your reasonable return shipping costs.

Our Terms of Service explain how to make a complaint and what happens next.

Business Customers

If you purchase goods in the course of a trade, business or profession, the right of withdrawal and the right to return goods do not apply.

Returns are accepted only by prior agreement. The period for claiming defects is six months from the date of purchase.

Questions

Write to info@auto-glanz.eu, and we will help you.

Last updated: 15 September 2026